Tag: Damage deposit

Upon your bike’s return to us, our mechanics check if any items are missing or asses the damage caused on your rental. Below there is a detailed list of the items along with the cost of us replacing them.

All prices below is to replace the part mentioned.

The list below is a firm price table for us toreplace the missing items or repair the damages in the shortest possible time. In the case a part replacement cost is not listed here, our agents will let know about the total cost.

Disclaimer: prices may change with no further notice

Tires, Wheels, Inner tubes

Inner tube – €5
Aluminum Rim – €50
Spokes – €10 for all needed to true a wheel
Wheel / Rim brake / Aluminum – €120
Wheel / Rim brake / Carbon – €600
Wheel / Disc brake / Aluminum – €200
Wheel / Disc brake / Carbon – €800
Braking disc – €20
Tire – €15
Tire hi-end – €30

Accessories

Helmet – €35
Mini pump – €13
Mini pump premium – €25
Tire levers – €2
Flashing lights USB – €10 / light
Touring light USB – €50 / light
Bell – €7
Pedal flat – €10
Pedals cleats – €35
Floor pump – €35
Floor pump premium – €95
Cycling shoes – €50
Lock – €20
Saddleback spare kit – €10
Saddleback touring (14l) – €130

Groupset

Chain – €15
Lever / Mechanical / Road, Gravel – €120
Lever / Mechanical UDi2/ Road, Gravel – €160
Lever / Hydraulic / Road, Gravel – €200
Lever / Hydraulic UDi2 / Road, Gravel – €220
Lever Braking / Fitness, MTB – €30
Gear Shifter / Fitness, MTB – €50
Derailleur – Road bike, MTB – €80
Derailleur – Road bike Dura Ace – €150
Derailleur – Road bike UDi2 – €170
Derailleur – Fitness bike – €40
Derailleur hanger – €15
Cassette – Road Bike, MTB – €55
Cassette – Other – €40
Braking Calliper Hydraulic -€ 40
Cranks (pair) Road, MTB – €170
Cranks other – €50
Bottom Bracket – €50
Uid2 Charger – €90

Other

Handlebar – €70
Stem – €35
Handlebar tape – €12
Handlebar grips (pair) – €15
Saddle – €40

Electric Bikes

Keys – €60
Battery Socket – €90
Battery – €750
Light Front – €60
Light Rear – €50

What is “normally” happening?

The moment we charge the damage deposit on your card, the majority of the banks handle that as a successful transaction.

Appearing a completed transaction

There are a few banks out there which display the amount authorisation with no visual differentiation compared to the rest of completed transactions. That may cause a significant amount of frustration, but rest assured, that there is no chance us charging any amount prior notifying you.

What happens when I receive the email of the damage deposit refund

In the case of a reversal of the damage deposit amount, you will see a refund credit on your statement or you’ll just see the original damage deposit charge drop. Your bank should be able to confirm this for you. Depending on your card issuer, the original charge will disappear from your pending charges within the next 7 calendar days of the reversal – refund. (Assuming no charges as per our Damage Deposit guidelines)

What is the Damage Deposit?

The Damage Deposit (or in other bike rental companies you might find it as cushion deposit) is an amount allocated, for us to be able to replace any parts that during the use of your rental bike, have been damaged, lost or it is very hard for us to use them.

Some of the examples are listed below:

• spare tubes used
• bended rims
• lost levers or multitools
• destroyed tyres
• broken shifters

See a more detailed parts’ list and costs.

In case of no accidents or actual damages, we may use part of the damage deposit to offset any payments for cancelling or prolonging your booking.

Why the damage deposit is necessary?

In the unfortunate event where a bike upon its return is found to be damaged, it is our top priority to repair it the soonest possible, so that it doesn’t have an impact on all the bookings that follow. Also, we need to ensure that the rest of the cyclists using this bike are going to enjoy a safe and trouble-free time on the saddle.

Is this an insurance plan?

No, this is not an insurance. You are still liable for the total loss or damages exceeding the damage disposit amount.

Example: when after a crash and the bike is not usable at all (broken frame) or if your bikes was stolen, we will need to order a new to replace it. In that place, customer bares the cost of replacing it.

Charging the damage deposit

Approximately three days prior your bike rental plan starts, you will receive an email to remind you to cover the damage deposit, if you haven’t done that before.

(Please note that in the case your rental period begins in less than 3 days of your booking confirmation, the damage deposit will have to be allocated simultaneously)

After our staff collects your rental bike(s), our mechanics thoroughly inspect the bike and asses any costs incurred to repair any damages. In case no damages found, the amount on the damage deposit amount is fully refunded and within 2-3 working days that is also reflected in your bank’s statements.

In the unfortunate event that we our mechanics notify us of damages, we keep you updated on every stage of this process, transparently communicating all the costs needed to repair the bike or its part. In that case we charge the amount for the repairs accordingly.

How we calculate the costs? GrCycling has a a significant number of bikes, which enable us to trade on wholesale terms with the various bike manufactures and spare suppliers. Therefore, our charges are based on:

• wholesale rate from the suppliers
• time to repair the repair the bike
• administration and bank fees
• a mindset to minimise the above

What happens if I do not have the damage deposit in place?

Our staff will not be able to deliver you the bikes unless the damage deposit is in place. If there is no other way for you to cover the amount needed (e.g. you card is blocked) we will have to cancel the order as non-show.

How we know that a damage has occurred?

It is part of our procedure, that after ever bike collection our mechanics inspect, document and service the bike, so that it is closer to its original condition. Every bike has a record of pictures, notes and comments that enable us to know in detail the status of each bike. That said, being cyclists ourselves, we understand that using the bike might result minor scratches, chain issues, braking pads replacements or others, and we do not count them as damages.