Category: About

Concepts and definitions

Trader: Any person who deals in travel services, and irrespective of whether acting as an organiser, retailer, travel service provider or trader facilitating a Linked Travel Arrangement.

Organiser (or: tour operator): the trader who puts together a travel package and offers it directly or through another trader or the trader who is otherwise regarded as responsible for a travel package
.
Retailer: trader, other than the organiser, who offers travel packages put together by the organizer.

Traveller (also: Customer): any person other than a trader who wishes to enter into an agreement on the basis of this Act or who is entitled to performance on the basis of an agreement under this Act. If a traveller enters into an agreement with a trader for and/or on behalf of other persons, and the traveller acts as the main booker/booking party, then traveller is also liable and responsible for the obligations and behaviour of his fellow travellers.

Point of sales: retail space, mobile or otherwise, or a retail website or similar online sales platform, including retail websites or online sales platforms offered to travellers as a single platform, including a telephone service.

Force Majeure: an unavoidable and extraordinary circumstance and therefore a situation that arises irrespective of the will of the party invoking it and the consequences of which could not have been avoided despite all reasonable precautions.

Package travel: a combination of at least two different types of travel service for the same trip or holiday, if:
i) those services are combined by a single trader, where appropriate upon request or at the discretion of the traveller, before concluding a single agreement covering all the services; or
ii) those services, whether or not separate agreements are concluded with different travel service providers, are:

1. purchased from a single point of sale and chosen before the traveller agrees to pay;
2. offered, purchased or invoiced for a joint price or a total price;
3. recommended or purchased under the term “package travel” or a similar term;
4. combined after the conclusion of an agreement under which the trader allows the traveller to choose from a selection of different types of travel service; or
5. purchased from several traders via interconnected online booking procedures, where the name, payment details and email address of the traveller are provided by the trader with whom the first agreement is concluded to another trader or traders and an agreement is concluded with the latter no later than 24 hours after confirmation of the
   booking of the first travel service; unless one type of travel service is combined with one or more other tourist services that:

do not constitute a significant part of the value of the combination, are not promoted as an essential characteristic of the combination or otherwise do not represent an essential characteristic of the combination;

are selected and purchased only after performance of a travel service has commenced.

Linked Travel Arrangement: at least two different types of travel service that are purchased for the same trip or holiday, which do not constitute a travel package and for which separate agreements are concluded with different travel service providers, where a trader:
i) facilitates the separate selection and payment by the traveller of each travel service during one visit to, or contact with, his own point of sale; or
ii) facilitates the purchase of at least one additional travel service from another trader in a targeted manner, provided that an agreement is concluded with the other trader at the latest within 24 hours of the confirmation of the booking of the first travel service; unless one type of travel service and one or more other tourist services are purchased and the latter services do non constitute a significant part of the combined value of the services and are not advertised as an essential characteristic of the trip or holiday and otherwise do not represent an essential characteristic of the trip or holiday.

Travel service: a service relating to:
i) passenger transport;
ii) accommodation which is not an essential part of the passenger transport and which is not intended for permanent
habitation;
iii) hiring of cars, other motor vehicles, or bicycles
iv) other tourist services which do not form an integral part of a travel service within the meaning of parts (i), (ii) or (iii).

Package Travel Agreement: (also called: booking confirmation) agreement covering the whole of the travel package or, if
the travel package is provided under separate agreements, all agreements relating to travel services forming part of the
travel package.

Article 1 – Introduction
1.1. These traveller terms are applicable to package travel agreements, which the organiser enters into with a traveller.
1.2. These traveller terms can also be declared applicable to single travel services, such as accommodation, bicycle rental, car rental and
shuttle bus journeys. The organiser shall explicitly state this in the offer, in such cases.
1.3. As a traveller you are entitled to cancel the travel agreement without having to provide a reason within 24 hours of
its conclusion, unless this right is excluded in the offer by use of the term: definitive booking – transaction fees raised from cancelling the travel agreement are of behalf of the traveller . The term traveller – in this context – refers exclusively to the main booker/booking party. You do not have a right of withdrawal in the event that the
travel agreement is entered into within 12 weeks prior to departure, nor in the case of “cruise/sailing travel”.
1.4. Working days: Monday to Friday from 10 a.m. to 3.30 p.m. Greek time with the exception of public holidays recognised in Greece, unless the trader expressly states otherwise.

Article 2 – Information to be provided by the travel organiser
2.1 The organiser or, on behalf of the organiser, the retailer, has provided you with the standard information required by law and the main characteristics of the travel services prior to the conclusion of this agreement.
2.2. The organiser may subject the conclusion of a travel agreement to the condition that you purchase travel insurance, and may also request proof of such insurance.
2.3 The organiser accepts no responsibility for general information in photos, leaflets, advertisements, websites and other information carriers, if these have been drawn up or published by third parties.
2.4 If the offer of the organiser is available online, the details stated in this offer shall form part of the agreement, unless otherwise specified in the offer.
2.5 Without prejudice to the above, you shall remain responsible for obtaining additional information on passports and visa requirements from the relevant authorities, and you must also ascertain in good time before departure whether or not the information previously obtained has changed.
2.6 In the case of air travel, the travel organiser will inform you of the identity of the airline providing the transport as soon as it is known to the organiser. The definitive departure and arrival times for transport components will be stated in the travel documents.

Article 3 – Information to be provided by the traveller
3.1. You must provide all information regarding yourself and all travellers for which you have made a booking that could be of importance in the conclusion or performance of the agreement in good time, before the agreement is entered into. This shall in any event include your mobile telephone number(s) and email address(es).
3.2. You must indicate any details regarding your own physical and mental condition, and regarding the capacity or composition of the party you have made a booking for, which could be of importance to the proper performance of the travel package.
3.3. If you fail to comply with your obligations to provide information, this may result in the organiser or someone on his behalf excluding said traveller(s) from (further) participation in the travel package. In such cases, all associated costs will be charged to you.
3.4. You may ask the organiser to change the travel offer for medical reasons and other reasons. The organiser shall inform you of any related costs. The organiser is not required to meet such a request. If the organiser decides to do so, you must pay the costs associated with the change.

Article 4 – Confirmation/Withdrawal by the travel organiser
4.1. The agreement is concluded as a result of your acceptance of the offer of the organiser, including the terms and conditions declared applicable and receipt of the statutory information. Upon or immediately after conclusion of the agreement, you will receive a confirmation, and/or an invoice.
4.2. In the case of package travel agreements concluded by telephone, you are only bound by the agreement after the organiser has confirmed the travel package. This confirmation should be made in writing (including by email). If you make a (down) payment, it will in any case serve as proof that you have accepted the organiser’s offer.
4.3. The organiser is entitled to terminate the travel agreement in writing within the period stated in the offer in the event
that the number of participants is smaller than the required minimum number of participants made known prior to the
booking. The organiser shall inform you of this at the latest:

• 20 days prior to departure for travel packages of more than six (6) days;
• 7 days prior to departure for travel packages of two (2) to six (6) days;
• 48 days prior to departure for travel packages of less than two (2) days.

If you have made any (down) payments, the organiser will refund the payments within the period stated in article 4.5.
4.4. The offer of the organiser is free of obligation. Where necessary, the organiser may withdraw the offer, including after you have accepted the offer and after confirmation by the travel organiser. The withdrawal must take place as quickly as possible, in any event within 48 hours, giving reasons. If you accept the offer over the weekend, the deadline for withdrawal by the organiser starts at Monday 10a.m. Greek time, unless it is followed by a generally recognised public holiday, in which case the withdrawal period starts at 10a.m. Greek time on the next business day.
4.5. In all cases where you are entitled to a refund of payments already made by you, the organizer shall do so without delay, but in any case within 30 days after the right to a refund has arisen.
4.6. Manifest errors and/or mistakes shall not be binding on the organiser. Such errors and mistakes are errors and mistakes that are or should be recognisable as such at first sight from the point of view of the average traveller.

Article 5 – Changes made by the organiser
5.1. The organiser has the right to change the travel agreement if it concerns minor changes and if he has informed you in a clear, understandable and prominent manner and in good time. You may not reject this change. Swapping a day’s destination with another falls under this section.
5.2. If the organiser is obliged to make a substantial change before the start of travel, he shall inform you in a clear and comprehensible manner and ask you whether you wish to accept the proposed changes or cancel the travel agreement free of charge. If the changes imply a reduction/upgrade in the quality or cost of the travel package, the organiser shall at the same time make an appropriate proposal to reduce/increase the price of the package. Significant changes are understood to mean changes in the main characteristics of the travel services within the meaning of Article 2.1, excluding the destinations selected during a cycling itinerary.
5.3. For travel packages commencing 14 days or later after notification of the change as referred to in the previous paragraph, you must inform the organiser of your decision no later than 48 hours after receipt of the notification. For travel packages commencing within 14 days after notification, you must inform the organiser of your decision without delay and in any case within 24 hours. If you fail to communicate your decision within the set period, you will be deemed
to have accepted the changes.
5.4. Up to twenty days before commencement of the travel package, the travel organiser may increase the travel sum by no more than 8%, but only if that is due to:

• an increase in fuel costs or;
• an increase in the cost price of other energy sources or;
• an increase in taxes or;
• an increase in fees for travel services included in the agreement, charged by third parties not directly involved in its implementation, including tourist taxes, landing fees and departure or arrival taxes at ports and/or airports.
• an increase in fees for using better quality of bicycles in case the agree ones are not available due to failure meeting the organiser’s standards.

The organiser may include in its additional terms and conditions that it reserves this right to increase the price even in the event of an increase in the exchange rates which are relevant to the travel package. You are entitled to a price reduction less the administrative costs actually incurred if, for the same reasons, the costs as described in this article decrease.
5.5. If the organiser increases the travel sum by more than 8% within the limits of Article 5.4, you shall have the right to reject this increase and the right to terminate the travel agreement free of charge. In that case, Articles 5.2 and 5.3 shall apply.
5.6. By way of derogation from Article 5.4, the organiser shall no longer change the travel sum from the date on which the
full travel sum must have been paid in accordance with the terms and conditions of the organiser and you have actually paid the travel sum.
5.7. If you do not accept the changes and the organiser cannot offer you an alternative travel package or if you do not accept this, the organiser shall refund all amounts paid by you without delay and in any case within 30 days of cancellation. If you accept the alternative offer, you are entitled to an appropriate price reduction.

Article 6 – Help and assistance
6.1. The organiser shall offer help and assistance if you experience difficulties. This also applies to unavoidable and
exceptional circumstances as a result of which the travel package does not proceed in accordance with the expectations
you could reasonably have on the grounds of the agreement. This assistance shall consist of adequate information on
medical services, local authorities, consular assistance and support in using communication and finding alternatives. The party responsible for the circumstances giving rise to such help and assistance shall bear the costs thereof.
6.2. In the event that these difficulties are the result of intent or negligence on your part, the costs incurred by the organiser shall also be borne by you. These costs shall not exceed the costs actually incurred by the organiser and any third parties it has engaged.
6.3. In the event that the travel package does not proceed in accordance with the expectations you could reasonably have as a result of circumstances that are attributable neither to you nor the travel organiser, each of these shall bear their own losses. For the travel organiser, these may consist, among other things, of extra staffing costs and for you these may consist, among other things, of additional accommodation and repatriation costs.
6.4. If transport forms part of the travel package and your return cannot be arranged for on the agreed date due to force majeure, you shall be entitled to a maximum of one (1) free night in equivalent accommodation, if possible. This limitation of 1 night shall not apply to disabled persons and their companions, pregnant women, unaccompanied minors and persons in need of specific medical assistance, provided that they have informed the organiser of these special circumstances at least 48 hours before the acceptance of the travel offer or when that information was available.

Article 7 – Performance of the agreement and liability organiser
7.1. The organiser is responsible for the performance of the travel agreement in accordance with the expectations that you may reasonably have on the grounds of the agreement. If a certain part cannot be performed in accordance with the agreements and you have immediately informed the organiser thereof, the organiser shall ensure that the agreement is performed in accordance with the agreements. This unless it is impossible or involves such high costs that you cannot
reasonably require the organiser to do so.
7.2. Where a significant proportion of the services cannot be provided, the organiser shall ensure that suitable alternatives of at least equivalent quality are available free of charge. During the period that the travel agreement is not performed in accordance with what you may reasonably expect on the grounds of the agreement, and also if the
alternatives offered are of lower quality, the organiser shall offer an appropriate price reduction.
7.3. You have the right to reject the proposed alternatives if they are not comparable with what has been agreed in the travel agreement. If the alternative offered is of inferior quality, you may reject it if the price reduction offered is insufficient.
7.4. In assessing the alternative and/or the price reduction offered, account shall be taken of objective criteria which are apparent from the alternative offer. This shall include the following circumstances:

• The location of the accommodation at the destination;
• The nature and class of the accommodation;
• Any other facilities the accommodation offers.

This assessment will also take into account:

• The composition of the travel group;
• The characteristics of the traveller(s) known to and confirmed by the organiser, including the personal circumstances reported by the traveller and accepted and recorded by the organiser;

7.5. You may remedy a shortcoming and are entitled to reimbursement of necessary expenses incurred in this respect, if:

• a. You have informed the organiser in good time that the travel package will not be performed in accordance with the expectations you may reasonably have and the organiser does not remedy this shortcoming within a reasonable period set by you, or if the organiser indicates that he is unable to remedy the shortcoming;
• b. The shortcoming must be remedied immediately.

7.6. If the shortcoming has significant consequences for the performance of the travel package and the organiser has not
remedied it within a reasonable period of time, you may terminate the agreement free of charge. In that case, you are entitled to compensation and/or a price reduction. This is without prejudice to your right, if transport is included in the travel package, to repatriation free of charge with an equivalent transport service.
7.7. The liability of the organiser for loss suffered by you shall be limited to equivalent amount of the travel sum unless there is intent or deliberate recklessness on the part of the travel organiser. The organiser may not exclude or limit his/her liability for loss arising from injury to the traveller.
7.8. The organiser shall not be liable for the failure in the performance of an obligation if it is attributable to you, a consequence of unavoidable and extraordinary circumstances or attributable to a third party not engaged by the organiser in the performance of the travel services.
7.9. Where a service covered by the travel agreement is subject to a treaty or an EU Regulation, the organiser may invoke an exclusion or limitation of liability granted or allowed to a service provider as such under that treaty or Regulation. In the event of cumulation of compensation or price reduction within the meaning of this article, the organiser may offset the compensation against each other.

Article 8 – Rights of the traveller
8.1. Substitution
8.1.1. You may request that the organiser replace you with another person. This is subject to the following conditions:

• The other person complies with all the conditions to which the agreement is subject; and
• You shall submit the request no later than 30 calendar days before departure in a manner communicated in advance by the organiser, or in good time such that the organiser can still carry out the necessary actions and formalities; and
• The terms and conditions of the service providers involved in the performance do not preclude such substitution.

8.1.2. The booking party, you and the person substituting you shall be jointly and severally liable vis-à-vis the travel organiser for payment of the part of the travel sum still owed, the amendment fee, surcharges and other costs resulting from the substitution.
8.1.3. At your request, the organiser shall make these costs transparent.
8.2. Travel documents
8.2.1. The organiser shall indicate in the confirmation the time at and manner in which the organiser will make the travel documents available to you.
8.2.2. If you have not received your travel documents by the time specified by the organiser, but no later than 20 working days before departure, you must immediately inform the organiser or the retailer.
8.3 Guarantee in the event of financial insolvency
8.3.1 If the organiser is no longer able to meet his obligations due to financial insolvency, performance of a travel package by another party or a refund of the travel sum, or if the travel package has already been partially enjoyed, a proportional part thereof, shall be guaranteed.
8.3.2. If the travel package includes passenger transport, this warranty also covers your repatriation. The guarantee shall in any case cover the reasonably foreseeable costs, including the financing of accommodation pending possible repatriation and the travel sum already paid in full or in part (in advance), in accordance with the guarantee conditions of the relevant guarantee fund.
8.3.3. The organiser shall provide this guarantee by joining SGR or any other approved guarantee fund. Before concluding the travel agreement, the organiser shall communicate how and under what conditions it has taken care of this guarantee.

Article 9 – Cancellation by the traveller
9.1. You may cancel the travel agreement before the start of the travel package. If you do this, you will be obliged to compensate the organiser for the loss he suffers as a result of the cancellation. This loss amounts to a maximum of once the travel sum.
9.2. Unless the organiser agrees otherwise with you, the percentages agreed below (fixed loss) based on the time of cancellation, any expected cost savings and income the organiser obtains from still selling the cancelled travel package, in addition to any reservation costs due, shall apply:

• In case of cancellation after conclusion of the agreement, but longer than (exclusive) the 90th calendar day before the day of start of the package travel: 20% of the travel sum;
• In case of cancellation between the 90 (inclusive) calendar day until (exclusive) the 45th calendar day before the day of start of the package travel: 50% of the travel sum;
• In case of cancellation between the 45th (inclusive) calendar day until (exclusive) the 30th calendar day before the day of start of the package travel: 80% of the travel sum;
• In case of cancellation between the 30th (inclusive) calendar day until (inclusive) the last calendar day before the day of start of the package travel: 100% of the travel sum;
• In case of cancellation on the day of start of the package travel or later (incl. “no-show”): the full travel sum.
• In this context, the travel sum is defined as the price published by or on behalf of the organiser, excluding reservation costs and insurance premiums.

9.3. If you cancel the travel agreement, you are obliged to pay these cancellation costs. If no fixed cancellation costs have been agreed, the organiser shall, at the request of the traveller, provide a justification of the cancellation costs charged.
9.4. If a travel package is composed of different parts to which different cancellation provisions apply, the specific provisions of the service provider that apply to each part shall apply. At the latest at the time of booking, the organiser shall communicate whether specific cancellation provisions apply to parts of the travel package.
9.5. If a traveller from a travel group cancels his share of a travel agreement for a joint stay in a hotel, apartment, holiday

home or other accommodation, cancellation costs shall be due. The organiser shall calculate these costs on the basis of the provisions of the following paragraph.
9.6. If the size of the remaining group appears in the price table for this accommodation, the organiser shall make a proposal for an amendment to the remaining traveller(s) for the same period and in the same accommodation, appropriate to the new group size. For the traveller(s) referred to above, the travel sum shall change in accordance with the price table. The regular payment rules applied by the organiser shall apply to payment of the modified travel sum. If the modified offer is not possible or if the travellers do not accept it, the agreement for all travellers shall be cancelled and all travellers shall be charged a cancellation fee.
9.7. The total amount of cancellation fee and changed travel sums shall not exceed the total travel sum of the original travellers. The organiser shall deduct any surplus from the new travel sum.
9.8. Cancellations sent on non-working days are considered to have been received by the organiser on the next working day. Cancellations outside office hours but on a working day before opening hours are considered to be received by the organiser on the same working day. Cancellations outside office hours after working hours will be deemed to have been received by the organiser on the following working day.
9.9. If unavoidable and exceptional circumstances occur at the destination or in the immediate vicinity, which have a significant impact on the performance of the travel package, and the travel package has not yet started, you may cancel the agreement free of charge and the organiser shall refund all prepaid monies, excluding transaction fees (limited to 3%) and cases of organiser’s insolvency issues. In this case, you shall not be entitled to compensation.

Article 10 – Payments
10.1. Before concluding the travel agreement, you will receive information from the organiser as to when the travel sum
must have been paid (in full). The organiser may require (a) deposit(s). He shall communicate the amount of the deposit(s) before or at the time of conclusion of the travel agreement. If you have not fulfilled your financial obligations at the time specified by the organiser, you will be in default by operation of law.
10.2. In you are in default, you will be issued with a payment demand by or on behalf of the organiser, and will be given a period of seven (3) days during which still to meet your obligations. Please be aware that If payment has still not been made by that time, the agreement will be deemed to have been cancelled as of that day. The organiser will deduct the cancellation fee from the amounts already paid. If the departure date is within 14 days, you must pay the full travel sum at the latest one working day (24 hours) upon organiser offer is communicated.
10.3. If you have not paid on time you shall owe the statutory interest on the amount due from the date of default. After receiving a demand for payment, you shall also be required to pay the extrajudicial collection costs referred to in Article 4.

Article 11 – Further obligations of the traveller
11.1. You are required to comply with all instructions issued by or on behalf of the organiser, and are liable for damage or loss caused by your actions and/or those of your fellow travellers. This is to be evaluated according to the standard of the conduct of a well-behaved traveller.
11.2. If you cause or may cause hindrance or nuisance to such an extent that proper performance of a travel package is or could be impeded, the organiser may exclude you from the travel package or the rest of the travel package, if you cannot reasonably expect of the travel organiser to comply with the agreement. The costs arising from this shall be borne by you.
11.3. You are required to avoid or limit any loss on your part as much as possible.
11.4. You must ascertain the exact time of departure for the return journey no later than 24 hours before the the travel package starts
Article 12 – Complaints (procedure)
During the package travel
12.1. Without prejudice to Article 7, you must immediately report complaints about the performance of the agreement on site, so that a solution can be sought. In this context, you must report – in the following sequence – to:

• The appropriate service provider;
• The tour leader or, if he/she is not present or available;
• The organiser.

12.2. In the event that the failure is not resolved, and negatively affects the quality of the travel package, you must in any event communicate this immediately – in other words, without any attributable delay – to the organiser in the headquarters in Athens.
12.3. If a failure is not resolved satisfactorily on site, the organiser shall ensure that there is a possibility to record it in the form of a complaint (complaint report).
12.4. The organiser shall ensure that there is information regarding the procedure to be followed on site, the contact details and availability of the persons involved.
12.5. In the event you fail to comply with the obligation to register a complaint in the manner indicated by the organiser, and as a result the service provider or organiser has not been given the opportunity to remedy the failure, you may lose any right to compensation (in whole or in part).
After the package travel
12.6. If your complaint has not been resolved satisfactorily, you must submit it in the prescribed manner, within two weeks of the end of the travel package (or the service used), or after the original date of departure if the travel package has not taken place. You must enclose a copy of the complaint report, if available.
12.7. If the complaint relates to the conclusion of an agreement, it must be submitted to the booking office as quickly as possible, and in any event within two weeks of taking cognizance of the facts to which the complaint relates.
12.8. In event that you do not submit the complaint in good time, it will not be processed, unless you cannot reasonably be blamed for this.
12.9. The organiser shall respond to you no later than one month after receipt of the complaint.
12.10. Complaints related to road and weather conditions or excessive fatigue, basis the cycling routes are as per described, without no major deviations will not be processed. The same applies to safety restrictions imposed by the organiser that had previously communicated in a transparent way. (e.g. due to weather conditions, no cycling activity will be conducted)
Article 13 – Disputes
13.1. If your complaint is not resolved satisfactorily, you shall be entitled to put the case before the competent court.
13.2. The Laws of Greece are applicable to the agreement(s) entered into, amended or supplemented on the basis of these travel terms and conditions, unless another country’s law is applicable under mandatory rules.
13.3. Greek courts are competent to hear such disputes, to the exclusion of courts in all other countries, unless another country’s courts are competent under mandatory rules.

These General Conditions for Package Travel Agreements of GrCycling will take effect on April 1, 2020 and apply to all bookings made from this date.

May 2020

GrCycling, Travel Agency, 16, Tzaferi Street, 11854, Greece is the owner and, therefore, responsible for the projects indicated below, including any of their subdomains or sections (hereinafter, “Website” as corresponds):

• www.GrCycling.com
• booking.GrCycling.com

This legal text applies to the information we collect from you when you visit our Website, as in the following cases: user registration, using any of our services, collaboration, subscription to our newsletters or personal information provided when filling in online forms.

The present Privacy Policy regulates the processing of personal data belonging to the Website’s users (hereinafter, “User” or “Users”, as applicable) performed by GrCycling Travel Agency, 16, Tzaferi Street, 11854, Greece (hereinafter, “GrCycling Company”), collected through the use of the services offered on the Website (hereinafter, “Services”).

By using and accessing our Website, the User acknowledges that they have read this Privacy Policy and that they fully agree with it. The latest update of this Privacy Policy is indicated at the top of this text and it will become effective immediately upon being posted. GrCycling Company, thus, recommends reviewing this Privacy Policy from time to time.
Some of the Services offered on the Website may be subject to specific privacy policies that will supplement this general Privacy Policy or, in case they differ from the terms of this Privacy Policy, they will substitute the present Privacy Policy. These additional privacy policies must be accepted by the User before initiating the corresponding Service. Additionally, the access and use of the Website and the accompanying Services are governed by the Terms of Use of the Website.

PERSONAL DATA PROCESSING

The following sections address the collection and processing of Users’ personal information through any of the projects run by GrCycling Company, including any of their subdomains and sections.

DATA CONTROLLER

GrCycling Company as data controller, is responsible for the processing of Users’ personal information on the Website:
GrCycling, Travel Agency
16, Tzaferi Street
11854, Athens Greece
Tax ID No. EL102717017
Email: info@GrCycling.com or support@GrCycling.com.

DATA WE COLLECT

According to the EU General Data Protection Regulation (GDPR, 679/2016/UE), personal data refers to any information relating to an identified or identifiable natural person (User), that is, any information which can identify a natural person. Therefore, it is not applicable to anonymous data.
GrCycling Company collects different types of personal data, which include:
Profile Data: username and password, profile settings (bookmarks, follows, saved routes, bicycles rental, etc.), comments, responses to surveys and additional or optional information such as links to social networks, profession, city and website.

• Identity Data: first name and last name and government-issued identification number.
• Contact Data: email address, telephone number and postal address.
• Payment Data: payment and billing information, depending on the payment method selected by the User, as well as other details related to information about the purchased services or subscriptions. No credit or debit card information is collected or stored in our servers
• Technical Data: login information, language, Internet Protocol (IP) address, browser type and version, time zone settings, operating system, browser plug-in types and versions and other technical data used by the User when visiting the Website.
• Usage Data: information about how the User uses the Website, products and services.
• Marketing and Communications Data: User’s preferences regarding marketing communications from GrCycling Company and information about enabling and disabling notifications.
• Bicycle Usage Data: height, shoe sizes, helmet size and cycling preferences (road cycling, ebike etc)

GrCycling Company does not collect any personal data related to sensitive categories (racial or ethnic origin, political opinion, religious or philosophic beliefs, membership in a union, health information or genetic data).
In case the User is asked to provide personal data, by law or by contract terms, and chooses not to provide them, we may not be able to carry out the contract nor provide them with the service. If this is the case, the User will be notified in advance.

GrCycling Company does not collect the age nor the date of birth of their Users. Consequently, a specific data treatment for minors has not been established. GrCycling Company is exclusively targeted to users of legal age.

HOW WE COLLECT DATA

GrCycling Company collects data through different interactions, which include:

1. Browsing and using the Website:
   Generally, Users navigate our Website anonymously without revealing any personal data to GrCycling Company.
   When a User visits and uses our Website, it stores and collects information automatically using technologies or automatic tools. In general, this collected information is related to technical information about the device, browsing activity and usage patterns. We collect this data through the use of cookies and similar technologies. If you want to learn more about it, you can consult our Cookies Policy.
   Moreover, we also store information about the number of downloads, bookings and searches run by the User. This information is collected in order to control the number of downloads and bookings by the User in compliance with the Terms of Use of this Website and to detect fraudulent and illegitimate usages of the Website, if any. In addition, we use personal information to perform analyses that help us to improve the quality of our Website, offer new products and ensure our Users’ satisfaction.
2. User booking / registration, or subscription to newsletters:
   User Registration:
   When a User registers on our Website or subscribes to our informative newsletter, GrCycling Company stores data to develop the Website, provide the service and offer certain features and options related to the service itself. We also use this data to send information, offers, promotional communications and news about the Services offered by GrCycling Company, sponsors or third-parties, which provide services and products within the cycling sector through newsletters or any other communication method (including e-mail and phone number). The User can choose not to receive this information at any moment through the user account or by sending an email to info@GrCycling.com.
   Payment and billing data, which depend on the payment method selected by the User, will be sent directly to the corresponding external payment service provider which is in charge of processing the payment.
3. Requests for information about products, services or publications, and requests for Website’s support services:
   “Contact” and “Support” Forms: Any information received by GrCycling Company will be stored in a file of GrCycling Company and will be used merely to respond to inquiries, suggestions or complaints sent by the Website’s Users. This information includes data collected from Contact forms, from the section ‘Can we help you?’, from satisfaction surveys as well as other information received via these two email addresses: info@GrCycling.com or support@GrCycling.com.
4. Information provided through job and collaboration offers:
   “Jobs” and “Join Us” Forms: Any information provided to GrCycling Company through the ‘Jobs” or “Join Us” forms available on the Website, will be stored in a file belonging to GrCycling Company and it will be only used to manage internal recruitment processes.
   Furthermore, if the individual enters our internal recruitment process further to their application being accepted, we will request and collect all the necessary information as it is established by the Greek labor and tax legislation.
   “We’re Hiring” Form: Any information provided to GrCycling Company requesting for collaboration with any of their projects, will be stored in a file belonging to GrCycling Company and it will be only used to manage recruitment processes of external collaborators.
   Furthermore, if the individual enters our internal recruitment process further to their application being accepted, we will request and collect all the necessary information as it is established by the Greek labor and tax legislation.

OUR PURPOSE AND LEGAL BASIS OF DATA WE COLLECT

We mainly use personal data of our Website’s Users in the following cases:

• To manage and implement the Terms of Use of the Website
• To create and manage User accounts
• When the User agrees that their personal data can be collected
• To enter into a collaboration contract
• Whenever it is required in compliance with legal obligations
• Whenever it is necessary to ensure the legitimate interest of GrCycling Company or third parties

The User can withdraw their consent at any time in writing to info@grcycling.com

Promotional Communications: we will send communications if:

• The User is registered or has accessed any of the Services of the Website (booking a rental bike is also included)
• The User requests for information through any of the forms available on the Website
• The User has not explicitly opted-out of receiving promotional communications

HOW WE KEEP DATA

We store personal information for as long as is needed to fulfill the purposes outlined in this privacy policy and, then, as long as it is permitted by applicable law.

DISCLOSURE OF DATA

GrCycling Company does not transfer nor share collected personal data with third parties external to the company. The information provided will only be used for identifying the User and managing the account on the Website.

Our Website includes plugins which allow the User to carry out actions on social networks of third parties such as Facebook, Twitter, Pinterest or Google+, like, for instance, sending a publication or showing support to the Website. These plugins are indicated with the corresponding social network logotype. If these plugins are accepted, the content will be transferred to the corresponding social network. The User can find information regarding plugins and how they process personal data in the privacy statements of these social networks. If the User does not want their data to be collected by these social networks, they must not accept plugins and must sign out of their account before navigating the Website.

We may disclose personal information of our Users to third parties only in cases when it is strictly necessary for GrCycling Company to perform their functions and to comply with the Terms of Use. We may also share personal information with other third parties to ensure compliance with applicable laws, including:

• Service providers, to manage systems and information technology.
• Payment platforms, banks and companies involved in the transaction process, to ensure the fulfillment of the necessary transactions.
• Other possible third parties with which GrCycling Company is compelled to share personal data, as permitted or required by law. These include professional advisers such as lawyers, auditors, legal and accounting consultancy services and financial institutions.
• Services provided by third parties are necessary for the development of GrCycling Company’s business activity. The processing of personal data is at all times subject to a contract which establishes the duties of the data processor towards the data controller. Under no circumstances will personal information be used for other purposes and it will be managed in compliance with GrCycling Company policy guidelines, their privacy policy and the applicable data protection regulation.
• GrCycling Company, in compliance with User privacy and data protection of Users, will only rely on service providers which adopt enough and proper technical and organizational measures to ensure that data processing complies with the applicable law regarding data protection and guarantee the protection of Users rights.

RIGHTS OF THE USER

GrCycling guarantees the exercise of rights established in the General Data Protection Regulation 2016/679 (hereinafter, GDPR), that will start to be applicable on 25th of May, 2018.

The User can exercise the rights by emailing us at info@GrCycling.com.
Please note that GrCycling Company may require the User to verify their identity before taking action on the request for the exercise of rights.
The User has the following rights:

• Right to Access: The User has the right to obtain from GrCycling Company confirmation about whether or not personal data concerning them are being processed and, if that is the case, receive information about it.
• Right to Rectification: The User has the right to request us to correct personal data where it is inaccurate or incorrect. When requesting for rectification, the User must indicate the data to be rectified and provide the correct information. In addition, where necessary, the request must be sent together with supplementary documentation that accounts for the incomplete or inaccurate data.
• Right to Erasure: The User has the right to request the erasure of personal data concerning their personal account. Therefore, individuals can close their User Account at any moment in an easy and straightforward way within the booking / account webpage.
• When requesting for terminating the account and, therefore, erasing all personal information, the User must note the following:
  • GrCycling Company may keep and use personal information where it is necessary in compliance with the legal obligations enforced by fiscal obligations and connected to judicial information and auditing.
  • If the User sends an erasure request, the personal data will be erased from the safety back-up systems at GrCycling when the next back-up is done.
• Right to Object: The User has the right to object to the processing of their personal data by GrCycling Company at any time. In some cases, we may continue processing personal information because of legitimate grounds or for the exercise or defense of possible legal claims.
• Right to Restrict Processing: The User has the right to request the restriction of personal data where they have particular reason for wanting the restrictions.
  • This right entitles the User to request the restriction of personal data in the following circumstances:
  • The accuracy of the personal data is contested by the User, while GrCycling Company verifies the accuracy of the personal data.
  • The User has objected to processing their data, pending the verification whether the legitimate grounds of the controller override those of the User.
• Furthermore, the User has the right to request us to retain their personal data when:
  • The processing is unlawful and the User opposes the erasure of the personal data and requests the restriction of their use instead
  • GrCycling Company no longer needs the personal data for the purposes of the processing, but they are required by the User for the establishment, exercise or defense of legal claims.
• Right to Data Portability: The User has the right to request us a copy of the personal information provided to GrCycling Company in a structured form and of common and legible use. The user is also entitled to request that this information be sent to another service provider (where technically possible).
• Right to Withdraw Consent: In the cases in which the User has authorized their data processing, the User has the right to withdraw their consent at any time. Please note that revocation of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• The User can access and update their personal information in the settings of the User Account.
• The User is responsible for updating their personal information.

DATA SECURITY

GrCycling Company implements strong security controls to safeguard User’s personal information against loss, misuse, unauthorized access, disclosure or alteration.

INTERNATIONAL DATA TRANSFERS

Some external service providers of GrCycling Company are outside the European Economic Area (EEA), which implies that the User’s personal information may be transferred to countries outside the European Union.
In order to offer assistance when providing services, GrCycling Company works with subprocessors, subcontractors and other content delivery networks.

A sub-processor is an external data processor contracted by GrCycling Company, who has been granted access to information (which may be personal) about clients and collaborators and who can process it.
In any case, and concerning international data transfers, GrCycling Company commits to ensure that transfers of personal information outside the EEA comply with this Privacy Policy and meet any applicable law regarding data protection regulations of the European Union.

COMPLAINT SUBMISSION

If you, the User, do not agree with the way GrCycling Company processes your personal data, you can contact us by sending an email to info@GrCycling.com

May 2020

This website is operated by GrCycling, registered in the Commercial Registry of Athens, with Tax Number EL102797017 and registered office at 16, Tzaferi Street, 11854, Athens, Greece (“Company“).

This page contains important information about your legal rights and obligations when using any of the websites and services belonging to the Company.

Before accessing and using any of the Company’s websites (“Websites“) or services (“Services“), you must read the specific terms of use applicable to the access, browsing and use by the users (“User” or “Users“, as applicable) of the relevant Website/Service (displayed above), as accessing and using any of the Websites or Services implies that you have read and accept to be bound by the terms of use of the relevant Website or Service. We also recommend regularly checking the applicable terms of use as the Company reserves the right to modify these at any time (the date at the beginning of these terms refers to the latest update of these terms, which will be applicable from the date of publication).

If you have any objections regarding the terms of use of the Websites or Services, please refrain from using these.

Should any conflict arise between the content of the terms as they are laid out below and the content of the specific terms of use of each Website or Service (displayed above), the specific terms of use of each Website or Service shall always prevail.

In respect of collection and processing of personal data, the Privacy policy will apply.

Registration or Booking

In order to use certain Services, the User must register or complete a booking, creating a username and password and activating an account or just by using the booking details to access the order product of services. To this end, the User must provide a valid email address where the User will receive notifications related to the Services. If the User is a legal entity or business, its username must be its full name or corporate name and the person registering on behalf of the legal entity or business declares that he/she is duly authorized to bind such legal entity or business and that such legal entity or business shall be bound to the terms of the relevant Website/Service.

The User agrees to provide the mandatory information required for registration and also acknowledges that such information is true, complete and up to date. The User is solely responsible for keeping such information updated. Should the User provide false, outdated or incomplete information, or should the Company have reasons to suspect it, the Company reserves the right to suspend or cancel the User’s account.

The User must protect and keep the account password confidential and must not disclose it to third parties. The User must neither allow other Users to access the Services through the User’s account nor use the account of another User to access the Services.

The User is responsible for all operations carried out through the User’s account through any device. If the User suspects that another User is using his account, he/she/it should immediately inform the Company.

The Company may suspend or cancel the User’s account if it considers that the User has breached these terms.

Liability

The User acknowledges and agrees that he/she/it uses the Website and its Services at the User’s own risk and under the User’s responsibility and, therefore, the Company does not accept any responsibility for misuse or use in breach of the terms of the relevant Web Site/Service.

The User will be responsible for any damages to the Company resulting from the User’s use of the Website and the Services in breach of the terms and accepts to indemnify the Company and its directors, employees, agents and representatives from any liability in which they may incur as a result of the User’s breach of these terms.

The Company does not warrant the availability or continuity of the Website or the Services, neither its reliability, quality, completeness, accuracy or whether they are fit for a specific purpose or activity.

As way of example and without limitation, the Company shall not be liable for any damages that may result from:

• Interruptions, viruses, technical problems, interferences, omissions, unavailability, power cuts, failure of the telecommunication networks or the User’s equipment which are not the Company’s responsibility.
• Delays or unavailability of the Website and the Services due to deficiencies or traffic overload on the Internet, in the communication network or the electricity grid.
• Third-party actions.
• Unavailability of the Website and the Services due to maintenance or software updates.
• Any other event beyond the Company’s direct control.

SAVE FOR THE COMPANY’S WILFUL MISCONDUCT, AND THOSE CASES IN WHICH DUE TO THE SPECIFIC CIRCUMSTANCES OF THE USER INVOLVED OR THE NATURE OF THE MATTER, APPLICABLE LAW PROVIDES THAT LIABILITY CANNOT BE LIMITED BY AGREEMENT, USE OF THE WEBSITE AND THE SERVICES IS AT SOLE RISK OF THE USER AND THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGE OF ANY KIND CAUSED TO THE USER AS A RESULT OF USING THE WEBSITE AND/OR THE SERVICES.

Regarding contents owned by third parties, whether sponsored or otherwise (if any), the Company acts exclusively as a provider of a search service as requested by the User, without assuming any responsibility for search results.

The insertion of links in the Services does not imply any relationship, recommendation or supervision by the Company of the linked website and, accordingly, the Company does not accept any liability in relation to the content of any linked website except in the specific circumstances provided by applicable law.

Regarding content owned by third parties and offered through the Websites and/or Services in collaboration with the Company (if any), the Company acts exclusively as the provider of the intermediation service between the third parties’ offer of content and the Users interested in downloading them, without any liability in relation to such contents, except for those cases expressly stated by the applicable law.

The Company will make reasonable commercial efforts in order to ensure the accuracy of keywords and descriptions, as well as the identification of content as exclusively for editorial use or any equivalent expression. However, THE COMPANY NEITHER WARRANTS NOR MAKES ANY REPRESENTATION REGARDING ANY KEYWORD, TITLE OR DESCRIPTION; OR THE IDENTIFICATION OR LACK OF IDENTIFICATION OF ANY VISUAL CONTENT AS EXCLUSIVELY FOR EDITORIAL USE. For this reason and notwithstanding any other liability limitation that may be applicable in accordance with these terms, the Company shall neither indemnify nor assume any liability in connection with any claim resulting from inaccurate keywords, titles or descriptions, or from the use of the visual content identified as exclusively for editorial use.

Intellectual Property

All intellectual property rights over the Website, the Services, its design, and source code, and all content included in any of them (including without limitation text, images, animations, databases, graphics, logos, trademarks, icons, buttons, pictures, videos, sound recordings, etc.) belong or are licensed to the Company.

Except as expressly authorized under the terms of the relevant Website/Service, the reproduction or distribution, as well as transformation, producing any derivative works of any kind, public communication, making available, extraction, reuse or any other use of the Website, the Services or its content or any of its parts, is strictly forbidden.

Changes and Closure of the Website

The Company may, at any moment, and without incurring in any responsibility towards the User, modify the content of the Website or the Services, limit or modify the conditions or cease to provide some or all the Services and features available or deactivate and delete all or some of the User accounts and their corresponding information. However, the Company will comply with its obligations regarding the keeping of records in relation to certain transactions for the relevant period as provided by applicable law or refund the Users of Subscriptions in force at that time with the proportional part of the price not accrued before the termination.

General and Contact Information

The use of the Website and the Services and the interpretation and application of these terms shall be governed by Greek Law. Except for those cases in which the applicable law impose a specific jurisdiction, any dispute in connection with these terms shall be resolved by the Courts of Athens (Greece), and the parties expressly waive any other applicable jurisdiction.

If any provision in these terms is declared to be invalid or unenforceable, it shall be substituted or deemed as not included. The remaining provisions in these terms shall not be affected in any way.

May 2020

GrCycling, Travel Agency, 16, Tzaferi Street, 11854, Greece is the owner and, therefore, responsible for the projects indicated below, including any of their subdomains or sections (hereinafter, “Website” as corresponds):

• www.GrCycling.com
• booking.GrCycling.com

GrCycling Company uses both first and third party cookies to ease and personalize the navigation of Users on the Website.

WHAT ARE COOKIES?

A cookie is a small file or device that is placed in the User’s PC (or any other device with access to Internet), when they visit the Website and that is used to store and recover data of Users on the navigation of the Website.

GrCycling Company’s cookies are used to improve on the User’s experience, allowing them to navigate comfortably through the Website, interact with third party sites, provide additional functionalities and additional services to those on the Website and analyze the use of the Site more precisely. For example, the Website is able to place a cookie in your navigator to avoid the User has to remember and enters their password more than once on their visit to the Website.

TYPES OF COOKIES AND PURPOSE

There are different types of cookies with diverse purposes. Some cookies that can be found on the Website are:

• Technical Cookies: These are those that allow the User to navigate through the Website and use the different options or Services available.
• Personalization Cookies: These are those that allow the User to access the Services with some general characteristics predefined in relation to a series of criteria.
• Analysis Cookies: these allow the responsible of the cookies to follow and analyze the behavior of the Users of the Website. The information collected through this kind of cookies is used to measure activity of the Website and elaborate on User navigation profiling, with the purpose of improving and enhancing the Website.
• Publicity Cookies: These cookies allow the management, in the most efficient way possible, of the publicity spaces on the Website related to criteria such as edited content or the frequency at which adverts are shown.
• Behavioral Publicity Cookies: These cookies allow the management, in the most efficient way possible, of the publicity spaces on the Website. These cookies collect data about the User in order to track their activity and behavior on the Website. They remember User’s behavior on the Website through the continued observation of their activity, which allows us to develop a specific profile to show publicity according to the information collected.

We provide you with a list of cookies that are used on the Website:

First Party Cookies

• Language detection: Helps us to collect information about the language preferences of the User to provide visitors with information in their preferred language Duration: Session
• User login: Used to manage and store information about the user login Duration: Session
• Remembers user’s personal ID each time they log on: This cookie is only created if the user agrees to be remembered Duration:30 days
• Avoids CSRF attacks in forms: Duration:2 hours
• Stores information on marketing campaigns in which the User has participated. Duration: 30 days
• Used in the payment process to redirect the user to the payment platform in case they are logged off. Duration: 7 days
• Collects information about visits 2 years Freepik, Flaticon
• Develops statistics Duration: 2 years
• Measures data collected from searches 1 year

Third Party Cookies

In the following table you can find third party cookies used on GrCycling Company’s Website together with a general description. Links to the third parties’ websites are also provided to obtain more information about their privacy policies and cookies policies.
Purpose: Statistics
Google Analytics: Registers users’ activity on the Website and collects information about how the User navigates the site. This allows us to know the user’s activity on the site or on prior interactions.

MORE INFORMATION

The usage of cookies can be modified in the navigator settings. In most navigators, the User may find a “Help” section in the tool bar. For more information, you can find links to cookies settings of the most used browsers below:

• For cookies on Internet Explorer, press here.
• For cookies on Firefox, press here
• For cookies on Chrome, press here
• For cookies on Safari, press here

GrCycling Company remits to these sections to obtain information on how to deactivate or eliminate cookies.

GrCycling Company recommends that Users leave their cookies on as this helps to take advantage of some of the functions on the Website.
This Website also has access to the IP address with which the User accesses the Website. The IP address with which the User accesses the Website cannot be the same in every occasion. Also, the different Users can share one same IP address. Although GrCycling Company does not carry out any actions associated to the IP address with concrete physical people, the access to IP addresses can be considered as a treatment of data due to the potentially identifying character of a physical person that may be associated to this IP, (more a theoretical possibility than a real one), for this, in agreement with the European General Data Protection Regulation (GDPR), it shall be applied what is specified in the Privacy Policy.
Third parties that are advertised on the Website or those that the Users are connected to through plugins, may use cookies or ‘web beacons’ of those that GrCycling Company has no control over. These third parties would not be responsible for or would be covered by the present Cookies and Privacy Policy, therefore, it is responsibility of the User to configure the browser’s settings so that cookies may only be used in agreement with their own preferences.

UPDATES AND CHANGES

GrCycling Company may modify this Cookies Policy in compliance with new legal requirements.